Privacy Policy — Scribbler & ScribblePad

1. Introduction #

Scribbler and ScribblePad (“we”, “us”, or “our”) are committed to protecting your privacy and giving you control over your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, enquire about or purchase our products, download or use our software, or interact with our services.

Our products include AI-capable computers, workstations and related hardware, as well as software for running artificial intelligence models, local AI applications, coding agents and workflows.

We aim to follow a privacy-first approach. In particular, our local-AI software is designed to process data on your own device wherever supported, rather than requiring you to send your prompts, documents or code to our servers.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately.

2. Who We Are #

Scribbler and ScribblePad are product and brand names operated by:

Legal entity: [Insert registered legal name]
Registered address: [Insert business address]
Website: https://scribbler.live/
Privacy contact: [Insert privacy contact email]
Grievance contact, if applicable: [Insert name and contact details]

References to “Scribbler” or “ScribblePad” in this policy refer to the relevant products and services operated by the above entity.

3. Information We Collect #

The information we collect depends on how you interact with us.

3.1 Information You Provide #

When you contact us, request a quotation, configure a computer, place an order or request support, we may collect:

Name and contact details, including email address and telephone number.
Billing and shipping addresses.
Product configurations, hardware preferences and budget.
Order details, invoices and transaction references.
Messages, enquiries, feedback and support requests.
Information you choose to provide when participating in demonstrations, testing or product feedback.

Please do not submit confidential documents, passwords or sensitive information through general enquiry forms unless the relevant service explicitly requires and protects that information.

3.2 Payment Information #

If you purchase a product, payment information may be processed by a third-party payment service provider.

We may receive information such as payment status, transaction references, billing details and refund status. Full payment card details are handled by the payment provider where its payment service is used, rather than stored by us, unless explicitly disclosed otherwise.

Payment providers process information under their own terms and privacy policies.

3.3 Website and Technical Information #

When you visit our website, we or our service providers may collect technical information, depending on the website configuration and your privacy choices. This may include:

IP address and approximate location derived from it.
Browser type, operating system and device information.
Pages visited, referring URLs and interaction events.
Date and time of access.
Diagnostic, security and server-log information.

We use this information where necessary to operate, secure, troubleshoot and improve our website and services.

3.4 Software and Device Information #

Depending on the software features you use and the permissions you grant, the software may process information necessary to operate on your device, such as:

Operating system and hardware configuration.
CPU, GPU and NPU capabilities.
Available memory and storage.
Installed or selected AI runtimes and models.
Local application settings and performance measurements.
Error reports and diagnostic information, where enabled.

The software’s access to this information depends on the relevant feature, operating system permissions and configuration.

4. Local AI and Your Data #

4.1 Local Processing #

Scribbler is designed to support local AI processing, including running supported models directly on your device.

Where a model and feature operate entirely locally, prompts, documents, code, inputs and generated outputs are processed on your device and are not transmitted to Scribbler’s servers merely because you use that local functionality.

We do not require you to upload your private documents or code to our servers solely to use a supported local-inference feature.

4.2 No Automatic Access to Your Files #

We do not intentionally collect the contents of your local documents, code, prompts, conversations or model outputs through local-only functionality.

Software features that access files, connect to external services or transmit data may behave differently. Such access depends on the feature you choose, the permissions you grant and the services you configure.

You should review the permissions and settings of integrations, agents and external tools before using them with confidential information.

4.3 Third-Party Models and Services #

You may choose to connect to third-party AI providers, cloud APIs, model repositories, package registries or other external services.

When you use those services, information may be transmitted directly to the relevant provider or service, depending on your configuration. Their own privacy policies and terms govern their handling of that information.

We do not control the privacy practices of independent third-party providers.

4.4 Local Storage #

Information such as model files, application settings, cached data, prompts or outputs may be stored on your device when required by a feature.

Unless a feature explicitly provides cloud storage or synchronisation, local data is intended to remain on your device. You are responsible for securing your device, managing access permissions and backing up information you wish to retain.

5. Optional Telemetry and Diagnostics #

We aim to minimise the information transmitted by our software.

If we introduce optional telemetry or diagnostic reporting, it may include information such as:

Hardware category and software version.
Runtime and model performance.
Latency, utilisation and resource consumption.
Error information and feature usage.
Aggregated or pseudonymous performance outcomes.

Optional telemetry will be collected only after the user has been given the relevant information and has provided consent where required. We will provide a way to disable optional telemetry.

We will not intentionally include the contents of your prompts, documents, code or generated outputs in optional telemetry unless a specific diagnostic feature clearly explains what will be shared and obtains the required consent.

Information described as anonymised will be treated as anonymised only where identifying individuals is not reasonably possible. Pseudonymous or device-linked information may still constitute personal data.

Essential security logs or information required to operate a service may be processed separately where permitted by applicable law.

6. How We Use Information #

We may use information we collect for the following purposes:

To respond to enquiries and provide product recommendations.
To process orders, arrange delivery and manage returns or refunds.
To provide product support, updates and warranty services.
To operate, maintain and secure our website and software.
To diagnose technical problems and improve reliability.
To investigate suspected fraud, abuse or security incidents.
To comply with legal, tax, accounting and regulatory obligations.
To send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.

We will use personal information only for purposes that are lawful and appropriately disclosed, and seek additional consent where required for a materially different purpose.

7. Cookies and Website Analytics #

Our website may use cookies or similar technologies for essential functionality, security, analytics or advertising, depending on the services enabled.

Essential technologies may be needed for functions such as maintaining a session or processing an enquiry. Non-essential analytics and advertising technologies will be managed in accordance with applicable law and any required consent.

You can manage cookies through available website controls and your browser settings. Blocking certain cookies may affect website functionality.

If we use analytics or advertising platforms, those platforms may process technical information about visits and interactions under their own terms. Please consult their privacy policies for further details.

8. Marketing Communications #

We may use your contact information to send product announcements, updates and offers where permitted by applicable law.

You may opt out of marketing communications at any time using an unsubscribe link, where available, or by contacting us.

Opting out of marketing will not prevent us from sending necessary transactional, security, warranty or service-related communications.

We do not sell your personal information to third parties as part of our ordinary business operations.

We may share relevant information with:

Suppliers and fulfilment partners: To source, assemble, configure, ship or service hardware.
Payment providers: To process payments, refunds and related transactions.
Hosting and infrastructure providers: To operate our website and online services.
Analytics and security providers: Where enabled and lawful, to measure performance or protect our services.
Support and service partners: To resolve technical issues or fulfil warranty obligations.
Professional advisers: Such as accountants, auditors and legal advisers where necessary.
Authorities and legal parties: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.
Business successors: In connection with a proposed merger, restructuring, financing or sale of relevant business assets, subject to applicable law.

We seek to limit shared information to what is reasonably necessary for the relevant purpose and require service providers to handle it appropriately.

10. International Data Transfers #

Some service providers may process information outside India or the country in which you reside.

Where personal data is transferred internationally, we will take steps required by applicable law and use appropriate safeguards where necessary.

The privacy protections applicable to information processed by an independent third-party service may also depend on that provider’s location, terms and practices.

11. Data Retention #

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes and complying with legal obligations.

For example:

Enquiry information may be retained while we respond to you and follow up on your request.
Order, payment and invoice records may be retained for applicable accounting and legal periods.
Support records may be retained as necessary to resolve issues and administer warranties.
Optional telemetry may be retained for the stated diagnostic or analytical purpose and deleted or aggregated when no longer needed.

Retention periods depend on the type of information, its purpose and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to lawful retention requirements.

12. Security #

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These safeguards may include access controls, secure communications, restricted access to systems and appropriate service-provider controls.

No website, device or method of electronic transmission can be guaranteed completely secure. You should keep your software updated, protect your device with appropriate security controls and avoid sharing credentials or sensitive information unnecessarily.

13. Your Privacy Rights #

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where applicable.
Withdraw consent for processing that relies on your consent.
Request information about certain data-processing activities.
Raise a complaint or grievance regarding our handling of personal information.
Exercise any additional rights provided by applicable law.

To make a request, contact us using the details in Section 2. We may need to verify your identity before acting on a request.

Withdrawing consent does not affect processing that occurred lawfully before withdrawal. We may also retain information where required or permitted by law.

14. Children’s Privacy #

Our products and services are not directed at children without appropriate adult involvement. We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can assess the request and take appropriate action.

15. Third-Party Websites and Services #

Our website or software may link to third-party websites, download sources, model repositories or external applications.

Those services are operated independently and are governed by their own privacy policies and terms. We are not responsible for their independent data-processing practices.

Please review the relevant policies before sharing personal information or connecting an external service.

16. Changes to This Privacy Policy #

We may update this Privacy Policy as our products, services, technologies or legal obligations change.

We will publish the revised policy on our website and update the “Last updated” date. Where required by law, we will provide notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

17. Contact Us #

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

Scribbler / ScribblePad Privacy Contact

Legal entity: [Insert registered legal name]
Email: [Insert privacy contact email]
Address: [Insert registered business address]
Website: https://scribbler.live/

We will review and respond to privacy requests in accordance with applicable law.